How do I add animal details?
When you are buying a medicated item, we require your pet’s details in order to ship. You will be asked to include these once you have proceeded to the checkout. An “Add/Select Animal Details” button will be showing under the product. When this button is clicked, a simple form will appear requesting the required information. When adding the weight of your animal, you can simply include the number of kilograms without adding “kg” at the end.
Please be advised that these details are required before we can ship the order.
These details will be saved for next time and so you will not need to repeat the process for your next order. You can add details for all the pets you may have at home and simply select the pet that the product is for when purchasing next time as well. You can edit these details anytime either when ordering, or by visiting the “Pet Profile” section of “My Account”.