How do I cancel my order?

If you would like to cancel an order for any reason, please contact our LiveChat team between 10am and 5pm using this link:

Alternatively, you can email us at

Please make sure you have your order number, postcode or email to hand, so we can swiftly locate your account.

Once your request has been received, we will arrange your cancellation and issue a refund to the same account used for payment or, if preferred, a voucher to your MedicAnimal account to use next time.

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