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Have you checked the Frequently Asked Questions? 

We’re working hard to deliver your orders as quickly as possible, but due to the current situation, you may experience a few days' delay. You’ll be able to track your order by clicking on the link in your Dispatch Confirmation email (please allow between 1-2 days from receipt), or by logging in to ‘My Account’.

Where is my order?

When will I receive my order?

How can I track my order?

I want to return my order

VIP scheme

Repeat orders

If you are unable to find an answer to your question in our FAQ's, you can contact our Customer Care Team.

Please know that we are currently experiencing a very high volume of calls and emails and we will endeavor to get back to you as soon as possible.

Live Chat - For a quick answer, you can contact our team by clicking on the live chat icon which shows on the right hand side of the page when we are online.

Email - You can also send us an email at info@medicanimal.com

Phone - If you still prefer to call us you can do so on 0203 675 0780. Our offices are open Monday-Friday between 8am-5pm.

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