I have received the wrong item
We firstly apologise that this is the case and will endeavour to fix this matter right away. An item under 1kg can be returned free of charge to the address at the top of your pick note in the order. Please add the FREEPOST KOKOBA and there will be no charge. For items over 1kg, please place these back in the parcel and we will arrange a courier collection free of charge at a time convenient to you. This can be arranged by either speaking to one of our Agents directly via our LiveChat service (open from 10am - 6pm) here , or emailing us via the "contact us" link at the bottom of this page.