Where is my order?
If you have not yet received your despatch email from us, then your order is being processed in our warehouse. The majority of our orders are despatched within 48 hours and you can check the status of your order by logging into your account at any time here
Once your order has left our warehouse, you will receive a despatch email, which will contain your tracking number and the courier it relates to. This tracking number can also be found in your account. All our couriers provide a tracking service from their websites, which are listed below. Please be advised that no tracking updates will show while the parcel is on the way to it's first stop at the courier depot. The updates will begin within 24 hours, but please do allow a short time for the parcel to enter into the courier network. This should take no longer than 24 hours.
Please see below for courier tracking and contact information.
DPD: 0121 275 0500
Yodel: 0844 755 0117
Hermes: 0843 504 0526
If your parcel is on the way with the postal service, it should typically arrive within 1-3 working days. Our post providers ask for a maximum of 5 working days to deliver, should they be experiencing any unforeseen delays. If you have not received the order in this time, please do contact us with your order number and we will see to the matter right away.