How can I track my order?
You can track your order easily from 2 places.
1. Your despatch email: We'll email you when your order is despatched and include a direct tracking link for your parcel. Please just allow a little time for the parcel to reach the courier depot from our warehouse, as this is where the tracking information begins to update. This should take a maximum of 24 hours.
2. Your account: Simply log in and select the order you want to view from the "my orders" section of your account to find another direct tracking link for your parcel.
All our couriers have their own websites and care teams, should you wish to contact them directly. DPD and Yodel both offer an app, which is compatble with Android and iPhone, which we really recommend to give you greater control of your delivery.
DPD: 0121 275 0500
Yodel: 0844 755 0117
Hermes: 0843 5040 526
If your parcel is on the way with Royal Mail, then there is no tracking offered, but the typical journey time is 1-3 working days. If your order hasn't arrived in 5 working days, please get in touch and we'll be on hand to assist.