My discount code isn't working

If your promotion or discount code is not working, please firstly double check the terms of the code. Some of our codes require a minimum spend, which will be clearly indicated in the email containing the discount. Please also make sure that you have entered the code as it appears in the location it was offered.

The code is to be entered at the checkout just below the current total of your order. Once entered and "Apply Voucher" has been clicked, the new total and discount will appear before you proceed. An example of this can be viewed on the attachment listed at the bottom of this article.

If your code came from a third party website, please ensure you followed the link to our website from theirs. This is how some third party codes are unlocked. 

If you are still experiencing any difficulties at all, please feel free to contact us. 

You can reach us by phone on 0203 675 0780 (Monday to Friday 8am – 8pm and Saturday 10am – 2pm), by email at emailing us via the "contact us" link at the bottom of this page or, via our LiveChat service using this link  http://bit.ly/1MnGyII between 10am and 6pm Monday to Friday.

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